What did our customers say?

EXCELLENT

2 reviews on

Can Chan

2022-08-20

recommends

Thank you JP-Pets team so much. We fall in love with a mixed-breed puppy from a jp pet store. From the time I settled the first payment to receiving my puppy, it only took 15 days. I believe my puppy was well treated. He is really active and healthy.😍

Gnof Kcirtap

2022-07-22

recommends

Absolutely recommended. Just got my sheltie from these guys. Excellent service, made the process very simple and straightforward on my side too. The staff were very responsive. The time for the whole process was also quicker than I expected and I am very satisfied with how they have handled my puppy in the process. Anuy Nay🥹🥹

JP PETS

5.0

Based on 4 reviews

Sin Yu Cheung

2022-06-28T06:53:54+0000

I strongly recommend JP-PETS for those who are considering buying a dog from Japan. They are excellent in terms of... efficiency, service and price. They explained the procedures and fees to me in details during consultation. When I had decided which puppy I wanted, they swiftly obtained the puppy from the breeder for me. They were willing to accommodate when I encountered a technical problem in payment. What I appreciate most is they sent me pictures of my puppy during her stay there. I could tell from the pictures she was well taken care of. As I am from Hong Kong, they arranged a Chinese-speaking staff to answer my questions and handled the flight booking. From the time I settled the payment to receiving my puppy, it took 14 days. Overall I think the price is reasonable, it saves me ~$20k HKD comparing to purchasing a < 3-month Bernese Mountain Dog from local pet shop. (Currency: JPY 100 = HKD 5.9) What’s important is that I have many choices in Japan’s puppy market. Comparatively, Japan’s puppy market has more assurance than Hong Kong’s as they provide health record of the puppy. I would choose them again if I need to in the future.read more

Sukanya San

2022-01-21T08:56:01+0000

I imported a Japanese miniature dachshund with jp pets and they were incredibly knowledgeable, efficient and... professional. They accommodated my special requests wonderfully and saw the whole process through from start to finish to help me acquire my dream dog. I would definitely use them again!read more

Daniel Elkes

2022-01-04T00:21:46+0000

Hi,I am writing to let people know what a great experience I had with JP Pets. I will note at the beginning that I am... not associated with the company in any way, I am just genuinely pleased with how well things worked, especially given that I had no prior experience in importing a dog. First of all, I was looking for a Japanese Spitz for my family, but they were extremely hard to find in the United States. It would have been a two year wait potentially. I did a web search and found JP Pets. When I inquired, it turned out they had a Japanese Spitz puppy on hand. They sent videos, and communicated very well so we had a chance to get to know the dog. They understood what they could do, and what was out of their hands, and helpfully recommended that I find an customs broker to help me on my side. Their veterinary exam was thorough and honest, and even caught something that could have been risky but fairly reported it. Communication as I mentioned was strong throughout the experience, and everything went smoothly from the flight to pickup, even in these times when it has been hard to travel. The dog arrived and appeared as discussed, and has been a great addition to our family. I cannot imagine the process going any smoother. JP Pets knows their business well, are honest, treats their animals well and their customer fairly. Feel free to message me if you have any questions about my experience.Sincerely,Dan Elkesread more

Tay Jun Yi

2021-11-27T03:07:26+0000

First time importing from Japan. I'm so happy I found JP Pets on Google!After comparison, I really appreciated... JP-Pets' swift and detailed responses, and decided to go with them.Throughout the process, Hiromura-san has been very friendly and helpful, and willing to go beyond, which really made my import process less stressful.He also helped me to communicate with the breeder for the documents.JP-Pets also kept me informed from when they were picking up my puppy from the breeder, all the way to when they dropped my puppy off at the Animal Quarantine Center to prepare for her flight. Photos, videos, updates, and even a video call 😍 I really can't express enough how thankful I am to have them handle my puppy!Thank you again, Hiromura-san and team! If I have to fly my pet from Japan, I'd definitely go with you guys without any hesitation!read more

What We Did

In mid-August 2022, we successfully delivered a MIX dog to a customer in Hong Kong. The customer found this dog at a pet shop in Japan and asked us to represent that customer to pay, take the dog to our company to take care of, and transport he to Hong Kong.

Original Review on our Facebook Fanpage!
https://bit.ly/3CpekvS

On August 18th we successfully transferred a Dachshund to Hong Kong. Salami is very healthy in his new home!

Original Review on our Facebook Fanpage!
https://bit.ly/3pHtDZ8

Dachshund-Salami-HongKong-2 — Dachshund Salami at our place

Dachshund-Salami-HongKong-1 — Dachshund Salami at our place

Dachshund-Salami-HongKong-3 — Dachshund Salami at his new home

On July 20, 2022, the lovely Shelties arrived at his new family in Hong Kong.

See his owner review here: https://bit.ly/3PTh744

sheltie-after-2months — He after 2 months at his new family!!!

On June 23, 2022, the dog Bernese named Shan Shan arrived at her new family in good health. Her owner found her at a dog breeder and asked us to transport her to Hong Kong. Only in the little time was played with her while taking care of her, I feel happy seeing her playing around. Wished her a happy life in her new family.

Our happy customer’s review: https://bit.ly/3c36FIl

In February 2022, we successfully transported the Mame Shiba to Vietnam. He is very intelligent and personable. When he comes to a new family, his hyperactivity makes the whole family happy and blissful.

The message beetween our stuff and the owner

In mid-January 2022, JP-Pets successfully delivered the Miniature Dachshund to a Thai customer. The customer is currently in Thailand, contacted, and bought the dog from a Japanese breeder. Inquiry JP-Pets to pick up the dog from the breeder and transport her to Thailand. The whole process took place in 1 and a half months without any problems because of the sincere cooperation from the Thai customer. We thank you for trusting JP-Pets!

Our happy customer’s review: https://bit.ly/3IyKuWF

Miniature-Dachshund-Thai-20220114 — Miniature Dachshund

In the last days of December 2021, we successfully delivered the Japanese Spitz dog to the American customer. Witnessing the happiness of the little girl holding the dog in her arms makes us proud of our work. Bringing happiness to everyone is also bringing happiness to us.

Our satisfied customer’s review: https://bit.ly/3nUU3pA

In November 2021, we successfully delivered a Nova Scotia Duck Tolling Retriever to a customer in Singapore. The smile of the dog in the photo the customer sent us also makes us feel so happy.

Our happy customer’s review: https://bit.ly/3RwQe7k

Nova_Scotia_Duck_Tolling_Retriever_Singapore — Nova Scotia Duck Tolling Retriever

In November 2021, we successfully delivered a Mame Shiba dog to a customer in New Zealand. Her name is Tako. Tako is an intelligent, personable and hyperactive dog. Surely Tako will be happy with her new family.

In June 2021, we successfully hand-delivered a Japanese Spitz to a customer in Hong Kong. The customer wanted to buy a dog as a gift for his daughter and believed in our company. We are proud to have fulfilled that wish of our customers.

In May 2021, a customer from Vietnam trusted and chose our company to look for a girl Toy Poodle. Within 2 weeks, we were able to deliver she to the customer. Currently, she is very happy at her new home.